Carol became free from debt with a debt management plan from Chiltern. She said the following about the debt advice she received: “It was a relief to know that there was always someone helpful at the end of the phone when I needed any debt advice, and the knowledge that you would always sort it. It was extremely helpful that whoever answered the phone was able to assist and I wasn’t passed from one to another. Every single person I have spoken to over the last few years, concerning my debt management plan, has been helpful and very professional, but most of all acted like a friend who couldn’t do enough to help. For that I am very grateful.”
Carol’s husband was the main breadwinner in their house. Whilst he clocked up a 60-hour working week, Carol worked part-time at her son’s school. When her husband was taken seriously ill, Carol had to ensure she was always around to take him to hospital appointments and nurse him back throughout his recovery. During this time, their household income had reduced significantly but the credit commitments they had remained constant. They called Chiltern in need of some impartial debt advice, with outstanding unsecured balances of around £17,000 on credit cards, store cards and catalogues. After receiving some free debt advice, an informal debt management plan was set up. We managed to negotiate her monthly repayments from £640 to £220, and the debt management plan simplified her finances – so instead of making 10 separate payments to creditors, she only had one to make. Carol completed her debt management plan. She is now debt free thanks to the debt advice we provided.